Chief Operating Officer

Job No: CTC284
Location: Kingaroy

Chief Operating Officer

  • Lead and deliver high-quality, person-centred services across diverse programs
  • Drive operational excellence and continuous improvement in alignment with organisational values
  • Lead our transformation to impact measurement
  • Support workforce development and cultivate a high-performance culture

About South Burnett CTC Inc

South Burnett CTC Inc (CTC) is a proactive, community-focused organisation dedicated to breaking down barriers and making a genuine difference in the lives of individuals within our communities. Our vision is to create environments across the South Burnett region where everyone has equal opportunity to receive support, participate, and feel valued.

We offer a range of services including Foster Care and Residential Care, Family, Youth and Domestic and Family Violence Services, Housing and Homelessness Support, Disability Services, and our Gumnut Place Social Enterprise. Our offices are strategically located in Kingaroy, Wondai, Nanango, and Murgon, allowing us to effectively serve the South Burnett region.

Position Overview

The Chief Operating Officer (COO) represents an exciting new position for South Burnett CTC, playing a pivotal role in ensuring that the organisation delivers impactful and compliant services across all operational areas. This leadership position requires strategic and operational oversight of Service Managers, fostering consistency, accountability, and continuous improvement aligned with CTC’s mission and values.

The COO will work in close partnership with the CEO to translate organisational strategy into operational excellence, focusing on strong service delivery performance, workforce capability, and community impact.

Ideal Candidate Profile

The successful candidate will bring a blend of strategic insight and hands-on operational leadership, along with a commitment to the values of empathy, integrity, and collaboration.

  • Qualifications in human services, business management, social work, or related fields.
  • Extensive experience in community services or relevant sectors with demonstrated ability to lead multidisciplinary teams.
  • Strong understanding of governance, quality systems, and compliance frameworks.
  • Excellent communication, negotiation, and stakeholder management skills.

The COO will also be required to uphold the Child Safe Standards and embrace cultural safety practices, ensuring that all programs respect the cultural rights and wellbeing of Aboriginal and Torres Strait Islander children.

Salary & Benefits

Salary information is competitive and commensurate with experience, and includes not-for-profit salary packaging options. Additional benefits include a supportive work environment, opportunities for professional development, and the opportunity to make a meaningful and lasting contribution to the South Burnett community.

If you are a strategic thinker with a passion for community service and a commitment to operational excellence, we invite you to apply and join our dedicated team at South Burnett CTC Inc.

For a confidential discussion regarding this position, please call 07 4162 9000 to arrange a suitable time to speak with Jason Erbacher, CEO. 

Applications close 12 April 2026

CLICK HERE to view the Position Description

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About South Burnett CTC

South Burnett CTC (CTC) is a proactive, community‑focused organisation committed to working together to break down barriers and make a genuine difference in the lives of people across the South Burnett. Guided by our vision of communities where people have equal opportunity to receive support, participate and feel valued in their everyday life, we deliver services across Foster Care and Residential Care, Youth Services, Family Services, Domestic and Family Violence Services, Housing and Homelessness Services, Disability Services and our Gumnut Place Social Enterprise.

We are a genuinely local organisation operating solely for the good of our communities, grounded in our core values of Empathy, Integrity and Collaboration. These values guide how we work with individuals, families, colleagues and community partners to build capacity and achieve meaningful outcomes.

CTC actively upholds the Child Safe Standards and embraces the Universal Principle, ensuring that children feel safe, respected and empowered. We are committed to promoting cultural safety and inclusion, particularly the cultural rights, wellbeing and identity of Aboriginal and Torres Strait Islander children and families.

We place strong emphasis on fostering a friendly, supportive and inclusive work environment where staff feel valued and equipped to make a positive impact.

Why Work for CTC
Meaningful Impact: Make a genuine difference in the lives of people across the South Burnett.
Competitive Compensation: Attractive salary with access to generous not‑for‑profit salary packaging.
Continuous Growth: Ongoing training, development and career progression opportunities.
Supportive Culture: Join a passionate, welcoming team of people committed to positive change in their community.